All FAQs

All UK mainland orders over £75 (ex vat) will automatically receive free delivery. If your order is under £75 net, a small charge of £5.99 will be added to your order at checkout. All our orders are shipped on a next business day courier once complete. For UK delivery outside of the mainland (Scottish Highlands, Northern Ireland, Channel Islands and the Isle of Man), there will be a delivery charge of £20 and may take up to 2 business days for delivery. We currently use DPD as our main carrier. Once your order has been dispatched we will drop you an email to let you know your parcel will be with you shortly after.

We aim to have your order dispatched by the initial date provided on your order confirmation. For customised orders with a new logo, we will require your approval before we proceed with production. Our artwork team will send over an initial proof via email within 24-48 hours of you placing your order. Any delay in approval may change your estimated dispatch date.

We aim to deliver your products on the date originally provided, however, any delays to artwork approval or amends may change this date.

If you have an urgent request, or the order is for a specific event or required on a specific date, please contact us and we will be more than happy to help you.

For products listed with our 24 hour dispatch option as long as the order is placed before 3pm your order will be dispatched the following day. For all other products you will be able to view the most up to date dispatch day at the checkout.

While we aim to deliver your orders by the estimated dispatch date in busy periods deliveries may take a little longer than usual. If your order is urgent please contact our team who will try to ensure your delivery date is met.

You can track your order through at every stage of production stage even without an online account.

We just require your order number and delivery postcode

We accept all major credit and debit cards including American Express as well as PayPal. BAC’s is also available, we just ask you reference your sales order number found at the top of your quotation. You can also apply for a trade accounthere.

To ensure your logo is of the highest quality we require an EPS, TIFF or AI File. If you do not have access to these formats please send over pdf, .eps or jpeg. Our artwork team will review the file you have and will advise if an additional redraw is required.

You will receive your artwork proof via both email and text message. Your artwork must be approved before any production can be carried out. We are not responsible for errors once permission for production has been given.

Plain samples of all of our products are available to order, in fact we recommend this if you are ordering something new. Our samples are charged in full, but can be returned without a restock fee or used as part of a future orders.

Due to the fact we stock a wide range of brands we don’t have a generic size guide. We do however provide a size guide per brand and where applicable by product. These can be viewed by clicking the sizing button on each product page shown above the Sizes & Quantities section. If you are unsure of correct sizing, we would recommend ordering a plain sample to try before customising.

If you see an item that is currently out of stock in your size, Simply email us on hello@fatcatworkwear.co.uk

As soon as the product is available, we will drop you an email to let you know your item is available to order.

Plain garments (no logo) can be returned within 28 days of receiving your order. All items should be returned in their original condition including packaging and tags where available. If you have not requested a return within 28 days of receiving your order we will assume you are keeping the goods and won’t authorise a return.

Regretfully as our customised items are bespoke we cannot accept the return of customised items. If your item is faulty please notify us within 48 hours of receipt of your goods. Our Customer Support Team may require supporting images for faulty items, please include these in your initial email so we are able to come to a resolution swiftly.

Remember to include your order number found at the top left of your sales order confirmation so our returns team can locate your account. Please keep a hold of your tracking receipt as proof of postage.

If you have received a discount code this can be entered at the checkout stage of your order, make sure you click apply code this will then change your order total and reflect the discount associated with your code. As our bundle deals are already discounted a code cannot be used in conjunction with a deal.

You can only use one discount code per order. However, free UK Mainland delivery will be applied automatically if your order is over £75 (ex vat) after the applied discount.

Discount codes are not normally accepted on pre-discounted bundle deals.

If you have forgot your password just head to Your Account page next to our search bar. Click the Forgot Your Password link and enter your email address. We will then email you direct with a link to reset your password. If this doesn’t work, please contact our Customer Support Team at hello@fatcatworkwear.co.uk

If you require your order on a faster turnaround than what our website is quoting please contact our sales team on Freephone 0800 028 5867 or via live chat. They will be able to process your order and advise if the date required can be achieved.